FAQ

Common PROBLEMS

Frequently Asked Questions

What is DND

DND stands for Do-Not-Disturb. A service introduced by Nigerian Communication Commission (NCC) that enables mobile subscribers to opt out of marketing/promotional messages of which bulk SMS is classified as one. Hence, mobile numbers on the DND list are not able to receive bulk SMS via the regular route.

Please, note that the Sender ID would be changed for only DND numbers.

Text ‘STATUS’ to ‘2442’ to check your DND status (for all networks in Nigeria).
To opt out of DND,
on MTN text ‘ALLOW’ to ‘2442’,
on GLO text ‘CANCEL’ to ‘2442’,
on Etisalat text ‘START’ to ‘2442’,
on Airtel text ‘ALLOW’ to ‘2442

Does 1stordersms Credit Expire

1stordersms sms credits do not expire. This means that your SMS credits will be available in your account .

Can i schedule a message

You can schedule your message to be delivered at a particular time in case you may not have access to the internet as your location or to avoid forgetting to send your message 

Can i use 1storder sms platform on my phone

Yes, you can use 1storder sms platform on your phone exactly the way you use it on laptop or desktop

How to buy SMS units

Also, we accept bank deposit or electronic funds transfer. You will see our account detail when you login in your account . Once you make payment alart us on 07036958491

We also accept cash in our office No 115 Ago Palace way Okota ,Lagos

In what format should i type my numbers

Any of the following formats will work

  • 080xxxxxxxx
  • 23480xxxxxxxx
  • +23480xxxxxxxx

But, the format below will not work

  • 80xxxxxxx
  • 70xxxxxxx

 

Each number should be separated from each other by a space or a comma ,and not both

080xxxxxxxx,070xxxxxxx    or 080xxxxxxxx 070xxxxxxx

How to send a ticket

When you login into your account you can raise a ticket from the menu at the left . Or put a call to us @ 07036958491 or Chat with us from our chat from the home page

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